About Us

The Ordinary curates skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils for customers in the United States, pairing useful product information with practical order, shipping, and return support.

Our Service Commitments

• Free standard shipping on every U.S. order and tracking after shipment.
• Clear processing, delivery, return, exchange, and payment information.
• Responsive customer care during the service hours stated below.
• Product specifications, care guidance, and safety information based on the applicable product listing.

Policies and Support

Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.

Merchant and Customer Care Information

Store name: The Ordinary

Contact email: Support@thorsditaiy.shop

Phone: 7036258051

Physical and return address: 438 SW 3rd Ave, Miami, FL 33129, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).